Emma Shotton is an experienced professional in customer success and implementation management, currently serving as the APJ Implementation Manager at Canva since January 2022, after previously holding the role of Mid-Market Customer Success Manager. Emma's past experience includes significant roles in customer success at Fergus and Fresha, where responsibilities included ensuring positive partner experiences and managing key performance indicators. At Uber, Emma progressed through various roles, including Mid-Market Account Manager and Enterprise Account Coordinator for Uber for Business, where managed a substantial portfolio and drove revenue growth. Emma possesses a Diploma of Events in Event Management from APM College and has a solid background in customer service and sales, beginning with casual roles in retail and evolving through real estate and hospitality sectors.
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