Marlene Ensor

Marlene Ensor is an accomplished professional with extensive experience in strategy, operations, and customer experience across various sectors. Currently serving as the Strategy and Operations Lead for Global User Voice at Canva since February 2023, Marlene previously held key positions at Airwallex, including Head of Customer Experience and Customer Operations Lead, where responsibilities included optimizing operations for a high-growth startup. Prior to this, Marlene contributed to Uber in senior roles focused on customer strategy and operations, leading significant teams and projects aimed at enhancing customer experiences and implementing automation programs. Marlene's career also includes impactful roles at Financial Education Professionals and Hollard Insurance, where initiatives in customer retention and operational efficiency were successfully executed, earning notable achievements and recognition. Marlene holds a Bachelor of Commerce in Marketing and Media Law from Macquarie University.