Paul Shan

Paul Shan is the User Voice Lead at Canva China, where they oversee the customer happiness team and collaborate on customer support systems. With over 10 years of experience in customer experience management across tech, AI, and traditional sectors, Paul previously held various leadership roles at FedEx, including Customer Service Supervisor and Team Leader. They also contributed to call center quality management at Verizon Connect. Paul holds a Master's degree in Logistics, Materials, and Supply Chain Management from the University of International Business and Economics and a Bachelor's degree in Agriculture from China Agricultural University.