CAP COM
R. Scott Belanger is a seasoned telecommunications expert currently serving as a Senior Unified Communications Engineer at Broadview Federal Credit Union since August 2022. Concurrently, R. Scott Belanger holds the position of Lead Infrastructure Engineer - Telecommunications at CAP COM Federal Credit Union, where responsibilities include managing Avaya PBX and Genesys Cloud IVR voice solutions, alongside providing audio/visual support and remote conferencing solutions. Previous experience includes roles such as Telecommunications Engineer at The Active Network, where R. Scott Belanger managed an Avaya Call Center environment, and Telecommunications Analyst at Ticketmaster, with a focus on call flow creation and billing analysis. An earlier tenure at Reserve America involved managing call center operations as a Queue Management Specialist and team leader. R. Scott Belanger's educational background includes a degree from the State University of New York at Oswego.
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CAP COM
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CAP COM was first established in 1953 in Albany, N.Y. More than six decades later, CAP COM has grown to more than $1.5 billion in assets and 11 branch locations. They are member-driven and focused on superior service, convenient products and competitive rates that help their members save money and make life just a little easier.