CAP Security
Russel H. is a seasoned professional with extensive experience in customer relationship management, marketing, and technical writing. Currently serving as a Senior Customer Relationship Management Specialist at CAP Security since February 2019, Russel H. manages client relationships and service delivery for over 300 CCTV offsite monitoring subscribers. Previous roles include Online Marketing Manager at IG Films, where contributions included promoting documentaries to major broadcasters, and Technical Writer at BMC Software, focusing on user-centered documentation. Additionally, Russel H. held positions such as Internal Communications Manager at RADVISION, where internal marketing strategies were developed, and Marketing Communications Manager at ARX, managing content strategy and rebranding efforts. Education includes a Salesforce Administrator certification from Trailhead by Salesforce, pursued in December 2022.
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CAP Security
CAP (Community Active Protection) was established in July 2006 after several tragedies struck the community as a result of violent crime. After consultation between the Chief Rabbi of South Africa, Rabbi Goldstein, and a group of experts tasked with designing a mechanism and infrastructure to enable communities to combat crime, CAP was created. In November 2006, the first area launched in Glenhazel, Johannesburg. From a single community initiative, CAP has now spawned a collection of proactive, multifaceted, integrated and community run security schemes across 17 areas of Johannesburg. Our dynamic and innovative take on crime fighting has yielded resounding success across all areas incorporated into the scheme, reducing crime across by a staggering 80 – 90%. CAP is now active in 19 operational areas, consisting of over 40 suburbs across Johannesburg.