Russel H.

Russel H. is a seasoned professional with extensive experience in customer relationship management, marketing, and technical writing. Currently serving as a Senior Customer Relationship Management Specialist at CAP Security since February 2019, Russel H. manages client relationships and service delivery for over 300 CCTV offsite monitoring subscribers. Previous roles include Online Marketing Manager at IG Films, where contributions included promoting documentaries to major broadcasters, and Technical Writer at BMC Software, focusing on user-centered documentation. Additionally, Russel H. held positions such as Internal Communications Manager at RADVISION, where internal marketing strategies were developed, and Marketing Communications Manager at ARX, managing content strategy and rebranding efforts. Education includes a Salesforce Administrator certification from Trailhead by Salesforce, pursued in December 2022.