Many BPOs are in name only; they wear the title for credibility but with most of their focus in the wrong place. On the other hand, we have built our business outward from a powerful BPO core. Our full call centre functionality results from our success, not its starting point.  We have been in the business of helping your business since 2008. Which means we have the experience you need. 

Historically, we provided debt recovery solutions to private and public entities to improve collection results. And we have, by some 90%. 

We bring together a team of financial professionals with extensive experience across the finance and banking sectors; our top clients are evidence of our value and expertise in this area. 

We have many high-profile clients, including FNB, African Bank, Standard Bank, Woolworths Financial Services and Telkom. 

Our services cover full BPO and call centre functionality. With an experienced team focusing on inbound, outbound, quality and training. 

We tailor-make effective solutions for all of our clients and would do the same for you. 

We are currently a member of ADRA and BEPESA, affiliated with global collection and BPO umbrella bodies. 

Debt Collection

Capability BPO™

Capability BPO™'s headquarters in eThekwini, South Africa

Mark Essey

Shiraaz Ismail

Ristha Joga

This department manages customer inquiries and resolves issues through various channels.

Customer Support

This department oversees the strategic planning and execution of operational processes to enhance efficiency and service delivery.

Capability BPO™

Org chart

Teams

Customer Support

Operations Management

Offices

Capability BPO™

Org chart

Teams

Customer Support

Operations Management

Offices

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