Justin Callaghan

Justin Callaghan is a Senior UX/Service Design Consultant at Capco, focusing on creating user-centered financial products and services since November 2021. With a strong foundation in design and marketing consulting since December 2018, Justin has helped clients improve their key performance indicators through a blend of service design methodologies and hands-on project management. Previous experience includes roles at M&T Bank, where responsibilities spanned from UX/Service Designer II to UX Designer I, enhancing user experiences in financial fraud and account dormancy projects. Other notable positions include Junior Art Director at The Cause Collaborative, Design Intern at Rich Products Corporation, and Co-Founder of Roaring Tiger Design. Justin holds a Professional MBA from the University at Buffalo and an MFA in Industrial Design from the Rochester Institute of Technology, emphasizing design and entrepreneurship.