Laura Jack is an experienced Program Manager at Capco, specializing in Client & Field Service Technology since 2013. Laura has successfully driven strategic and digital change, overseeing a diverse portfolio of projects aimed at modernizing service channels and enhancing customer experiences. Previous roles at Capco include Project Manager for Field Segmentation Transformation and Senior Business Analyst for Client Service Center Training Renovation, where significant efficiency improvements and cost reductions were achieved. Laura's early career included project management at the New Jersey Department of Health, helping to implement community outreach programs, as well as internship experiences at Merrill Lynch and in private IT consulting. Laura holds a Bachelor of Arts in Environmental Policy from Barnard College and has furthered education in Wildlife Conservation and Political Ecology.
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