Markus Hohl is an experienced design leader specializing in customer-centric innovation and digital transformation. With over 20 years in the industry, Markus has worked with global brands like JPMorgan, Allianz, and Ikea, developing strategies that enhance customer engagement and drive organizational change. Currently serving as the Head of Experience Design at Capco, Markus focuses on building human-centric products in finance and energy. Previously, Markus held influential roles at the Design Council and served as Global Head of Service Design at JPMorgan. Additionally, Markus is a visiting lecturer at Warwick Business School and the Royal College of Art, sharing expertise in design strategies.
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