Venkat Polina is a Senior Project Consultant with over 15 years of experience in operations and strategy, specializing in collections strategy and CRM implementation. Venkat is currently consulting at Capco and CustomerIK, where they build and execute CRM strategies using Braze to enhance customer engagement. Previously, Venkat served in various roles at major companies including RBS and NatWest Group, focusing on risk management, process improvement, and project delivery. Venkat holds a Master’s degree in Project Planning from Heriot-Watt University, obtained in 2008.
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