Monique Michaels

Monique Michaels is a seasoned professional with extensive experience in call centre management and collections. Currently serving as Department Manager at Capfin since September 2012, Monique has previously held the roles of Junior Contact Centre Manager and Team Leader/Manager, where responsibilities included managing outbound call centre teams, overseeing HR processes, and monitoring campaign effectiveness. Prior to Capfin, Monique worked as Team Manager at Nimble Collection Services, focusing on collections techniques, agent evaluations, and client queries. Monique’s career began at ABSA Retail Banking and ABSA Bank Personal Financial Services, where roles involved managing irregular accounts and supporting client retention. Monique also accumulated supervisory experience at Edcon. Monique holds a Management Development Programme degree from Stellenbosch Business School and obtained a Matric from Bernadino Heights Senior Secondary School.