Alok Kumar is a CRM Consultant and Architect with extensive experience in IT service delivery and customer relationship management. Currently serving as the Director of Service Delivery at Capgemini since 2023, Alok leads IT programs focused on CRM modernization and integration in the EU region. Previously, they held roles at Microsoft as a CRM Architect from 2018 to 2023 and at Wipro as a CRM Consultant from 2013 to 2018. Alok began their career as a Project Engineer at Ramco Systems from 2011 to 2013, where they worked on cloud technology implementations. Alok holds a Bachelor of Technology in Computer Science from Manipal Institute of Technology and is currently enrolled at St. Stephen's College in Delhi.
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