Anna Gorol

Anna Gorol is a Senior Operations Lead at Capgemini, with 18 years of experience in IT and a solid background in Service Desk roles ranging from Customer Service Advisor to People Manager and Operations Delivery Manager. They oversee a team of over 100 FTEs, providing comprehensive Workplace Services and managing Servers, Applications, and Databases. Anna holds ITIL certification and possesses extensive skills in Recruitment, Project Management, and Continual Service Improvement, with a strong customer-oriented focus. Their educational background includes an M.A. in French Language and French Studies from Uniwersytet Śląski w Katowicach and advanced studies at Alliance Française in Paris.