Anna Multana is an O2C Global Delivery Lead at Capgemini, where they have been leading cross-functional teams since 2022. With 6 years of experience in BPO, Anna focuses on building strong relationships with clients while ensuring the delivery of results. Their previous roles include serving as a Tax Equalization Process Lead at IBM and a Junior Pet Claims Assessor at Capita. Anna holds multiple degrees, including a Master's in Biotechnology and a Bachelor's in English Philology.
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