Arfaoui Oussama is a passionate CRM Delivery Lead with over 6 years of experience in optimizing marketing automation solutions across various companies. They have served as a CRM project assistant at Vert Marine, a Marketing Cloud Consultant at Cultura and Epsilon France, and a TechLead Salesforce Marketing Cloud at Groupe ETAM, where they implemented tailored customer journeys and data-driven marketing strategies. Currently, Arfaoui is further enhancing their expertise as a CRM Delivery Manager at Capgemini. They hold a Master of Business Administration in Digital Marketing from EDC Paris Business School and completed a certification in Customer Relationship Management from Trailhead by Salesforce.
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