Azharuddin Khan is a Major Incident Management specialist with over 12 years of experience in IT service delivery and application support. Currently serving as a Process Lead at Capgemini, they manage high-severity incidents and align IT practices with ITIL standards, consistently resolving over 200 incidents monthly. Previously, they held various positions at Tata Consultancy Services, where they automated production activities and provided technical support. Azharuddin has a GNIIT in Business Systems and Information Management from NIIT, along with other educational credentials in computer hardware and commerce.
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