David James is an experienced professional with a strong background in Service Management and Service Integration. Within Capgemini, David held multiple key roles, including Delivery Executive, Service Management Architect, and SIAM Architect, successfully leading large-scale implementations using ServiceNow to enhance operational efficiency for extensive client ecosystems. David demonstrated leadership in developing Continuity and Resilience capabilities and establishing a comprehensive Disaster Recovery testing program. Prior to that, David contributed as DevOps Offer Lead and Senior Service Management Consultant, focusing on optimizing service delivery models and integrating innovative strategies. David's earlier experience includes serving as Head of Service Management Centre at Atos Origin, further solidifying expertise in service management.
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