Debra Rizor is a Senior Service Management Consultant specializing in ITSM and ITIL® v4, currently consulting on a DHA government account at Capgemini. With over 30 years of experience in IT technical support, they have led diverse ITSM teams across various industries, including healthcare, automotive, and government. Previously, Debra managed Incident, Problem, and Change Management processes at CVS Health and Sabre Corporation, where they implemented ITIL methodologies and drove improvements in service delivery. They have also held roles in customer service management and asset management, showcasing their ability to coach teams and enhance operational efficiency. Debra obtained their education from Macomb Community College and L'anse Creuse High School.
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