Derrick Royan

Derrick Royan is a Service Integration Manager with around 12 years of experience in incident, change, and problem management, particularly in the ServiceNow administration platform involving ITSM, ITOM, and ITBM modules. They have held various positions, including Process Improvement Manager at Capgemini and Senior System Engineer at Tata Consultancy Services, where they focused on optimizing service processes and systems integration. Derrick began their career as a Product Design Engineer and holds a Bachelor's degree in Mechanical Engineering from Visvesvaraya Technological University.