Devang Vira is a Director in Capgemini’s Digital Customer Experience capability line, bringing over 20 years of experience in technology-driven transformation. They head the DevOps and AI for CX capabilities, focusing on strategy and driving delivery excellence to modernize customer engagement. Devang has also served as a Research Associate at the Indian Institute of Technology, Bombay, and held multiple roles at TIBCO and Infosys Technologies Ltd. They hold a Master of Technology in Computer Science from the Indian Institute of Technology, Bombay, a Postgraduate Diploma in Business Management from NMIMS, and a Bachelor of Engineering in Information Technology from the University of Mumbai and Sardar Patel College of Engineering.