Ed Wallace

Ed Wallace is an experienced leader in service design and innovation with a robust background in managing teams and driving user-centered approaches across multiple sectors, including public services and healthcare. Currently serving as the Head of Experience Design at Capgemini, Ed oversees a diverse team focused on service design, interaction design, and user research, while also contributing to client-side delivery. Prior roles include Head of Innovation at Macmillan Cancer Support, where leadership in service innovation was provided, and Head of Research & Innovation at Optivo, emphasizing effective service delivery. Ed's career also includes significant contributions as Non Executive Board Member at CDS Co-operatives and Research & Innovation Manager at Viridian Housing, where innovative solutions and strategic leadership were paramount. Ed holds a Master's degree in Applied Social and Market Research Techniques from the University of Westminster and a Bachelor’s degree in Geography from the University of Plymouth.