Edwin Hendrick

Edwin Hendrick is the Vice President and Practice Head of Digital Customer Experience at Capgemini in The Netherlands, where they lead a team focused on enhancing customer engagement through innovative technologies. Previously, they served as Vice President, Head of Salesforce NL, and worked as a managing consultant specializing in Customer Experience Management from 2014 to 2018. Edwin has over five years of expertise in various CRM platforms, including Salesforce.com and Siebel CRM. They hold a Master’s degree in Business Information Management from Erasmus University Rotterdam and have completed a strategic initiatives program at IMD Business School.