Eron Silva

Eron Silva has accumulated extensive experience in the field of technology and customer service, primarily at Capgemini from December 2018 to February 2023, where roles included Supervisor de Atendimento I and II, and Consultor I. Key responsibilities involved managing SLAs and KPIs, conducting performance analysis through various reports, and fostering a culture of continuous improvement within teams. Eron also played a vital role in crisis management and training personnel in IT service management. Prior experience includes a brief tenure as Aprendiz at CAIXA in 2014 and as Assistente I during which software issues were resolved, and customer inquiries were addressed. Eron holds a Bachelor's degree in Accounting from Universidade Paulista, obtained between 2015 and 2018.