Fabio Domingues is a seasoned professional with over 15 years of experience in customer support, systems implementation, and project management across various industries, including telecommunications, banking, retail, and automotive. They hold a Bachelor's degree in Information Systems and a Postgraduate certificate in People Management. Currently, Fabio works as a business analyst on ServiceNow projects, focusing on business requirement mapping, user story creation, and application development using low-code programming. Additionally, they possess multiple certifications, including ITIL v3 and Certified System Administration (CSA) in ServiceNow.
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