Gian Terencio has extensive experience in customer service and team leadership, currently serving as a Contact Center Team Lead at Capgemini for BOQ, focusing on digital banking services for Australians since October 2025. Prior roles include positions at Wells Fargo and Principal Global Services as a Retirement Plan Specialist, as well as Quality Specialist and Operations Manager. Gian's background in sales and fraud prevention is highlighted by experience as a Fraud Specialist and Senior Fraud Quality Specialist at Sitel. Additional sales expertise stems from tenure as an International Sales Representative at RJ Globus Solutions. Education includes an Associate's degree in Hotel, Motel, and Restaurant Management from Centra Luzon College of Science and Technology.
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