Imad Jamali is an Oracle Utilities Customer Cloud Service Architect with over 20 years of experience in project management and Oracle Utilities architecture. They currently serve as a Senior Application Consultant at Capgemini, following a role as Technology Lead Delivery Manager at Accenture UK from 2015 to 2022. Previously, they worked as a Senior Business Architect for Oracle Utilities Customer Care and Billing at Global Technology Services from 2008 to 2015 and as a Customer Service Manager at Veolia Water from 2006 to 2008, where they focused on optimizing customer service delivery and developing departmental performance goals.
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