James Wood is an Engagement Manager at Capgemini, specializing in digital customer experience and strategic marketing. With over 14 years of expertise spanning various sectors, including global brands and higher education, James has a strong record in aligning marketing, sales, and service to drive growth and enhance customer experiences. They have led significant initiatives in CRM and digital transformation, recently focusing on developing agile marketing models and performance optimization at Study Group. James holds a Bachelor of Arts from Australian Catholic University and completed a Marketing Mini MBA with Mark Ritson in 2020.
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