Jeff Murray is a Digital Customer Experience Architect with extensive experience as an Omni-Channel Commerce Consultant, guiding brands and retailers to enhance customer engagement and drive financial results through the strategic use of various technologies. From 2014 to 2017, Jeff served as the Director of Omni-Channel Solutions at PFSweb, where they implemented tactics for multi-channel retailers and optimized store-based fulfillment solutions. Prior roles include Senior Solutions Architect and Web Development Manager, with current involvement as a Senior Solutions Architect within the Digital Customer Experience Practice at Capgemini since 2017. Jeff holds a B.B.A. in Information Systems from the University of North Texas, completed in 2003.
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