Jo Harris has over 25 years of experience in ITIL Service Management, possessing a robust understanding of IT, Service Management, and Vendor Management. They have successfully consolidated approximately 35 country-specific service desks into one regional European service desk and implemented a digital transformation strategy that significantly reduced call volumes. Jo holds the ITIL 4 Managing Professional qualification and has held leadership roles at Britvic Soft Drinks and TNT, among others. Currently, they serve as a Service Delivery Manager at Capgemini.
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