Joanna Kot is a seasoned professional currently serving as the Global Service Desk Operations Delivery Manager at Capgemini. Having begun their tenure at Capgemini as a Shift Manager in 2007, Joanna has since held various roles including Operations and Service Delivery Manager, focusing on achieving contractual SLAs and fostering client relationships. Joanna also gained managerial experience as a Team Leader from 2010 to 2012 and previously worked in leadership roles at Go Sport. Joanna earned a Master's degree in History from Uniwersytet Jagielloński w Krakowie in 2005.
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