João Madeira is a Software Engineer Lead at Capgemini, specializing in ServiceNow development with a focus on creating customized business solutions. With 4 years of experience, they previously worked as a backend developer at NTW and contributed to significant ITSM transformation projects at Deloitte. João holds a Licentiate degree in Computer Engineering and a CTeSP in Information Systems Programming Technologies from the Polytechnic Institute of Setúbal. Their collaborative approach and technical expertise facilitate improvements in business processes and user experiences on the ServiceNow platform.
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