John Thummel

John Thummel is an experienced professional with a diverse background in management, business analysis, and system support. Currently serving as a Manager at Capgemini since January 2020, John has previously worked as a Business Analyst at Black Knight MLS Solutions, where responsibilities included gathering requirements, designing software changes, and overseeing project teams. John has a proven track record of enhancing customer care operations, leading teams, and implementing training programs, resulting in significant improvements in client retention and departmental efficiency. Early career experiences include roles as IT/Maintenance Supervisor and MIS Supervisor in retail environments, demonstrating strong skills in technical support and infrastructure management. John holds a Bachelor of Arts in Accounting from Benedictine College.