Julian Toro is a skilled professional with extensive experience in technical support and team management within the collaboration sector. They served as an Account Supervisor and Technical Team Manager for Cisco TAC at SYKES from 2014 to 2019, where they significantly enhanced client communications and team performance. Julian held various roles, including CX Engineer and Subject Matter Expert at Cisco and Capgemini, focusing on providing effective solutions to complex technical issues. Currently, they are pursuing a degree in Business Administration at Universidad del Atlántico, building on their educational foundation established in 2012.
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