Ken Z. is a highly analytical and solutions-oriented Senior Technical Consultant with over 15 years of experience in the digital customer experience and AI solutions sectors. Currently a Senior Manager at Capgemini, Ken spearheads initiatives to enhance customer engagement within the Financial Services Business Unit. Previously serving as Director of AI Solutions Development at Amplix, Ken designed and developed customized self-service IVR and AI-driven bot applications, demonstrating expertise in conversational AI. Ken holds a B.Sc. in Biology from McMaster University and has contributed to various organizations in technical and leadership roles, including Vice President of Digital Transformation at LANtelligence.
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