Kiren Menon has extensive experience in technical support and workforce management, beginning as a Technical Support Executive at Enlink InfoTech Pvt Ltd and progressing to Senior Technical Support Engineer at Sutherland India Pvt Ltd. Kiren's career includes significant roles at Capgemini as Senior Manager for RMG Transformation, where key accomplishments involved integrating resource management for 1,200 headcount, optimizing proposal turnaround, and improving demand forecasting accuracy. As a Senior Manager at eClerx, Kiren directed IT infrastructure operations across multiple sites, overseeing a large support team to enhance SLA performance. Overall, Kiren has a proven track record in enhancing operational efficiency, stakeholder management, and workforce analytics across various industries.
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