Kumar Chinnakali is an IEEE CertifAIEd™ AI Ethics Assessor and a hands-on architect focused on modernizing contact centers through a blend of empathy, data, and AI. Currently serving as a Managing Delivery Architect and an Insights & Data Community Builder at Capgemini, Kumar's extensive experience includes roles as a Senior Manager, Software Engineer, and Contributor to various councils. In addition to current volunteer activities with the Green Software Foundation and ClimateAction.tech CIC, Kumar holds advisory board responsibilities at the University of California, Riverside. Kumar's educational background includes multiple advanced degrees from institutions such as MIT and Periyar University, emphasizing business administration and technical expertise.
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