Layla Mahmoud is a skilled Technical Support Specialist currently employed at Capgemini since February 2025, with previous experience in the same role at IBM from January 2022 to August 2024, providing remote troubleshooting and assistance for installation and configuration. Layla also served as the Turkey Account Manager for Red Hat Digital Sales and worked as a Customer Service Representative at Uber from March 2021 to June 2022, where effective communication with customers was key. Layla holds a degree in Turkish Language and Literature from Cairo University and has achieved a C1 level certification from Kahire Yunus Emre Enstitüsü.
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