Liam Symonds

Liam Symonds has a diverse background in incident management and customer support, with significant experience at Capgemini from May 2015 to July 2016. In roles such as Incident Manager and Major Incident Manager, Liam was responsible for managing high priority incidents, ensuring timely resolutions, and facilitating communication between teams. Additionally, experience as a Back Office Employee involved handling service requests and user account management, while previously serving as a Service Desk Analyst provided foundational skills in support and incident triage. Prior to Capgemini, Liam worked as a Cyber Threat Analyst and a Catering Assistant at Compass Group - ESS, contributing to safety and operational efficiency. Liam holds a Leaving Certificate from Ardee Community School, completed in 2009.