Lonny Sutton

Lonny Sutton is an ITSM leader focused on delivering value, process improvement, and problem-solving. Currently a Major Incident and Problem Manager at Capgemini, they work with a client in the insurance and financial industry to enhance compliance and practices. Previously, Lonny held roles ranging from Project Manager at Luxholdups to Operations Lead at Gooroo.io, where they specialized in IT and customer operations. With extensive experience in major incident management and problem resolution across various organizations, including MLC Life Insurance and TCS, Lonny is committed to continuous improvement and effective team training. Lonny is also pursuing a degree in Information Systems at The University of Alabama in Huntsville.