Luke Hoskin

Luke Hoskin is a seasoned Major Incident Manager with over 12 years of experience in IT Service Management, specializing in Major Incident Management, Problem Management, and Service Transition. Previously, Luke held significant roles at CPL Industries, DWP Digital, and Capita Technology Solutions, successfully overseeing service activities, managing incidents, and enhancing operational efficiency. Currently, Luke serves as a Major Incident Manager at Capgemini while pursuing a Bachelor's degree in Computing & IT at The Open University, advancing knowledge in cyber security and risk mitigation. Their collaborative leadership style and ability to build strong relationships with cross-functional teams and vendors underpin Luke's commitment to ensuring secure and resilient IT services.