Mario Melgar

Mario Melgar possesses extensive experience in operations and management across multiple sectors, including consumer banking, IT services, and financial outsourcing. At Citi, Mario served as Head of Collections, leading a significant transformation in the collections department and improving customer satisfaction. As Senior Director - Global Head of Integrations at Capgemini, Mario manages multinational teams in delivering complex IT programs related to mergers and acquisitions. Previous roles at Capgemini included Director of Business Services, where Mario oversaw multi-site operations and held P&L responsibilities. Mario has also demonstrated leadership at Banco Industrial Guatemala in achieving operational targets and enhancing team performance. Academically, Mario holds an MBA from York University and dual Master’s degrees in Quality Assurance and Industrial Engineering from Universidad Galileo.