Michael Barker is an experienced ITIL v3 & v4 Manager and ServiceNow expert, specializing in enterprise service management. They began their career at a service desk and have progressively taken on roles in process management, service delivery, and client engagement across various sectors including banking, utilities, and government. Currently, Michael leverages their extensive background to enhance employee experiences and drive organizational change using new technologies like machine learning and AI. They hold both the ITIL v3 Expert and ITIL4 Managing Professional certificates, in addition to multiple ServiceNow certifications. Michael earned a Bachelor of Science in Computer Science and Geography from The University of Auckland.
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