Nathan Weinrich is a Senior Solutions Architect at Capgemini, specializing in contact centre design for financial services clients. With over 20 years of experience in Call Centre IT, Nathan has a proven track record in delivering highly available contact centre solutions using Genesys and Voice Over IP systems. Previously, Nathan served as Head of Product Architecture at LivePerson, where they successfully migrated multiple customers to a Genesys Cloud environment while maintaining 99.999% uptime. Nathan’s background also includes roles at Engage P/L and Salmat, with expertise in project management, engineering, and diverse telephony environments. They hold a Full Stack Web Development Certification from Free Code Camp.
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