Nicky Dawson is a Senior Service Delivery Manager at Capgemini, where they have been contributing since 2022. Prior to this, they held various roles including Service Delivery Manager at Intergen from 2012 to 2021, and Business Improvement Manager at The Royal Bank of Scotland from 2007 to 2008. Nicky has a Bachelor of Commerce from the University of Otago and a Diploma in Anti Money Laundering from the British Bankers Association. They also completed the ITIL Foundation Certificate in IT Service Management in 2015.
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