Niral Soni

Niral Soni has extensive experience in incident management and customer service, with a career spanning over a decade. Niral's roles include Major Incident Manager at Capgemini from July 2021 to April 2022, where management of IT major incidents and stakeholder communications were key responsibilities. Previously, Niral served as Incident Manager and Manager at Atos from April 2016 to July 2021, following a Senior Customer Service Associate position at Serco from October 2013 to November 2015. Niral has also worked in customer service roles at CITIBANK N A and TCS, demonstrating strong customer relations and problem-solving skills. An early career began as a Senior Accountant at R.G. Mehta & Co. Niral holds a Bachelor of Commerce degree in Accounting from the University of Mumbai, completed in 2005.