Pankaj Thool is an IT Operations Lead with over 8 years of experience in IT operations, infrastructure, and global support. Currently serving as a Senior IT Support Specialist at Capgemini Japan KK, Pankaj manages IT services for more than 1,500 internal employees, ensuring seamless business continuity. Fluent in English and Japanese, Pankaj thrives in multicultural environments and is recognized for bridging technology and people. With certifications in ITIL-4, CCNA, and AWS, Pankaj is focused on stepping into an IT Manager, Service Delivery Manager, or Project Manager role to drive IT transformation and deliver business value.
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