Paul F. is a skilled operations leader with extensive experience in managing End User Services and technical support within high-profile organizations. Currently serving as the NA Operations Leader at Capgemini since March 2021, Paul F. oversees multiple delivery teams and is accountable for service level agreements and continual improvement efforts. Prior to this role, Paul F. spent nearly 14 years at IBM in various capacities, including Senior Technical Services Manager, Global Service Delivery Manager, and Technical Services Manager, where responsibilities included managing enterprise service desk operations and global end-user service delivery. Paul F. began the career at IBM Canada as a Team Lead for End User Services. Paul F. holds a Bachelor's Degree in Systems Engineering from Universidad de Lima.
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