Rafael Pelaez

Rafael Pelaez serves as the Americas Quality Manager at Capgemini since May 2008, overseeing the implementation and management of the Quality Management System in alignment with ISO 9001:2008 across the Americas delivery centers. Responsibilities include quality audits, analysis, and maintaining quality records to ensure service delivery meets Quality Management System requirements and client contracts. Prior to this role, Rafael was a Director at Unilever for a year and also served as a Finance Assistant, where tasks included coordinating financial processes and budgets for the Unilever Finance Shared Services Unit. Rafael holds degrees in Calidad (Quality) Management and Information Security Management, with certifications as an internal auditor for ISO standards from DQS and Det Norske Veritas.