Raj Sumal

Raj Sumal is the Regional Head of Intelligent Customer Operations at Capgemini, where they lead the development of agile operational strategies to enhance client results across diverse industries. With over 17 years of experience in the contact center industry, Raj has a strong background in customer experience development and transformation, process improvement, and optimizing technology investments. Previously, Raj held key roles including Senior Operational Leader at ASOS.com and Operations Manager at Firstsource Solutions Limited. Throughout their career, Raj has focused on driving operational efficiency and empowering teams to achieve excellence and customer satisfaction.