Raymond Wilson is a seasoned IT Service Delivery Manager at Capgemini, bringing over twenty years of customer service-focused experience in medium to large global IT organizations across Australia and the UK. Previously, Raymond held various roles including Service Delivery Lead and Lean Change Agent, where they facilitated service improvements and managed performance against established KPIs. With a strong background in managing outsourced environments, Raymond excels in building relationships with stakeholders, enhancing customer experience, and leading large programs of improvement. They hold a Diploma in Information Technology and additional certifications in architecture and Lean/Six Sigma methodologies.
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